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Other files: Summary report  |  Summary report (French)

Evian, France, 18 - 20 June 2003

Key points:

  • Agencies should show more commitment to recruiting first-timers
  • Staff turnover can be reduced through good management and workforce
  • Mentoring and internship can greatly help recruitment and staff development
  • Caring for staff in the field promotes not only retention but also recruitment
  • Agencies could pool resources to provide shared security training
  • National staff continue to be an under-developed resource for many agencies
  • Improved HR information management would enable better management of
  • people, and better decision-making by Boards
  • Integrating HR with Operations can make both more effective